Terms of Use
Please read this before using MediSync. It explains what the app does, what it cannot do, what you are responsible for, and how your data is handled. Opening an account and tapping “Agree and continue” in the app means you accept these terms.
What MediSync is
MediSync is a medication adherence support tool. It lets you record your medications and schedules, reminds you at dose time, keeps a log of doses you confirm as taken, missed or late, calculates adherence figures from that log, and lets people you invite (a care circle) view the record and confirm a dose they gave you.
MediSync improves adherence by making it easier to remember and to keep an honest record. It does not administer, dispense or verify medication.
Not medical advice, not a medical device
MediSync does not diagnose, treat, prescribe or give medical advice. Medication names, dosages and schedules in the app come from you, your caregiver, or a reference library; MediSync does not check whether they are correct or safe for you.
Always follow the instructions of your prescriber and pharmacist and the label on the medicine. Never start, stop or change a medication because of anything shown in this app. If you are unsure about a dose, contact a healthcare professional.
Taking your medicine is your responsibility
When you (or a caregiver acting for you) tap “Taken”, MediSync records that statement with the time and the person who made it. MediSync has no way to see, sense or confirm that a medicine was actually swallowed, injected, inhaled or applied.
- A dose marked “Taken” that was not actually taken is not something MediSync can detect or correct.
- A dose that was taken but not recorded will show as missed.
- Adherence percentages and MAMA scores are calculated only from what was recorded, so they are only as accurate as the records you and your caregivers keep.
Physically taking each dose, and marking it truthfully, is the responsibility of the patient and the people who help them. MediSync and its operators are not responsible for a dose that was marked but not taken, a dose that was taken but not marked, or any decision made on the basis of those records.
Reminders are best-effort
Alarms and notifications depend on your phone: its operating system, battery and power-saving settings, notification permissions, sound and “Do Not Disturb” settings, and (for push and SMS) a working network. Some phone brands aggressively stop background apps, which can delay or silence an alarm. MediSync shows you how to allow exact alarms and unrestricted battery use, but it cannot override your device.
Do not rely on MediSync as your only safeguard, especially for medicines marked critical. Keep a backup method that works for you (a pill organizer, a second alarm, a family member). A missed or late reminder is not a reason to double a dose — ask your pharmacist what to do.
Emergencies
MediSync is not an emergency service and is not monitored by medical staff. If you have taken too much of a medicine, have a severe reaction, or feel seriously unwell, stop using the app and contact your local emergency number, poison control, or a doctor immediately.
Care circles and sharing your record
Joining a care circle is your choice and counts as your consent to share. When you join a circle as a patient, every current and future caregiver, companion and owner in that circle can see your medications, schedule, dose history and adherence scores, and can mark a dose as taken on your behalf. Companions and owners can also lock your ability to change your regimen (parental / guardian mode).
Only join circles with people you trust to help with your care. Leaving a circle removes those members’ access to your record. Nobody is linked to your record silently; there is no way to add someone by email.
Adherence scores
Adherence percentages are informational figures computed from your dose log using the MAMA (Medication Adherence Monitoring Assessment) method. They are meant to help you and your caregivers notice patterns. They are not a clinical assessment, do not measure how well a treatment is working, and should not be used to change treatment without a healthcare professional.
Routine suggestions
MediSync may show routine suggestions from your dose log — for example turning on an earlier reminder, checking low supply, or inviting a trusted companion. These are adherence-support tips, not medical advice, a diagnosis, or a prescription. MediSync will not tell you to change, skip, or replace a medicine. If a medicine is marked Critical and misses repeat, the app may suggest speaking with a clinician or pharmacist before you change the clock time. You remain responsible for following the regimen your healthcare professional gave you.
Who can use MediSync
You must be at least 13 years old to create an account. If you are under 18, a parent or guardian must agree to these terms for you and should supervise your use of the app — for example by joining your care circle as a companion. Younger children can still be helped through a parent or guardian’s account: the adult manages the regimen and confirms doses.
You agree to give accurate information (including your age and timezone), to keep your sign-in details private, and to tell us if you believe your account has been used without your permission.
Your data
See the Privacy Policy for how we store and share personal and health-related data.
Premium features and payments
MediSync Premium adds more than 3 active medications, history past this week, SMS alerts for missed or unconfirmed doses, and adherence reports. Purchases are handled by Google Play or the Apple App Store under their own terms; MediSync does not see your full card details. Premium does not change what MediSync can verify, and SMS delivery depends on the mobile network and gateway availability. If a text cannot be sent, the app shows “SMS could not be sent”; alarms and push still run.
Acceptable use and suspension
Do not use MediSync to harass others, to access someone’s health record without their consent, to enter false data about another person, or to interfere with the service. MediSync operators may suspend accounts that break these terms; a suspended account can still sign out.
Limitation of liability
MediSync is provided “as is”. To the fullest extent permitted by law, MediSync and its developers and operators are not liable for any harm, loss or damage arising from a missed, late, silent or duplicated reminder; from a dose that was recorded inaccurately; from the actions of a member of your care circle; from reliance on adherence scores; or from unavailability of the service, the network or third-party providers. Nothing in these terms limits rights that cannot be limited by law.
Changes to these terms
If these terms change in a way that matters to you, the app will show the updated text and ask you to accept it again before you continue. The version you accepted, and when, is stored with your profile.
Contact
For questions about these terms, your data, or a suspended account, use the contact details published on the MediSync Google Play listing.